OVERVIEW
At RAK we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
RETURN POLICY
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The following rules apply:
Products must be in the same condition we sent it in. If the condition isn't in the same condition that we sent to you, then the refund amount will be less due to our cost to restore or refurbish the item. If it's not possible to restore or refurbish then the refund would be the value we could sell it for in the condition it is now in minus 20%. If you place a "Special Order" with us then there would be a 40% restocking fee.
Shipping Fees are non-refundable.
All returns must be made by signing in, going to MY ACCOUNT, clicking order history, finding the order, click Return this item.There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
Order cancellations can only be requested prior to shipment.
RETURN PROCEDURE
To return a product, you must first request a Return Merchandise Authorization (RMA) that is located in the MY ACCOUNT section next to each order item that you want to return. Once you've selected the items to return and the reason, you will be given return instructions.
EXCHANGE PROCEDURE
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) - Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is a difference in the price, you will be either refunded or charged the difference.
Option 2 (Faster) - Order the new part over the phone and request to include a prepaid label to send back the first purchase for refund.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
RISK OF LOSS
A tracking number is provided with every order you place. Once the carrier’s status shows the package has been delivered we are not responsible for replacement orders!
ORDER CANCELLATIONS
When you request a cancellation of an order or a part it may take up to 24 business hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order. The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
